How do I log into the website?
Click the “Login” link in the upper top-right corner of the site. Enter your email address and password in the login form fields, and then click the Login button.
How do I get back to the website?
Click on the “Home” tab at the top left of this website, or
Internet Explorer users:
1. Click the “File” menu in the top-left corner of your browser window.
2. Click the “Open” option in the File menu.
3. Type “http://www.shepherdswallstreet.com/” (without quotes) and hit the “Enter” key on your keyboard.
4. Alternatively, you may skip steps 1 and 2 by holding the ALT key and pressing “D” to highlight the location bar of your browser, then proceed to step 3.
Mozilla Firefox and Safari users:
1. Click the “File” menu in the top-left corner of your browser window.
2. Click the “Open Location” option in the File menu.
3. Type “http://www.shepherdswallstreet.com/” (without quotes) and hit the “Enter” key on your keyboard.
4. Alternatively, you may skip steps 1 and 2 by holding the ALT key (Command key on Mac) and pressing “D” to highlight the location bar of your browser, then proceed to step 3.
What is a web browser?
A web browser (or “browser” for short) is a computer program that allows you to view and navigate websites, such as the Benjamin Shepherd’s Wall Street site. A few common browsers are Internet Explorer, Mozilla Firefox, Safari and Opera.
Will your website work with my browser?
We officially support the latest versions of Mozilla Firefox, Internet Explorer and Safari. The site may be viewed with the WebTV browser, but you will not be able to access PDF reports due to technical limitations of WebTV itself.
What are cookies, and why do they need to be enabled in my browser?
A cookie is a small piece of information stored on your computer by our website; our site uses cookies (as do most on the Internet) to differentiate between subscribers and non-subscribers. When you log-in to the site, a cookie will be placed on your computer to ensure access to subscriber-only information upon your next visit to the site. Think of our site as a house; the cookie is the key that allows you access to the house. We do not store credit card numbers or other personal information about you in cookies. Cookies cannot be used to get data from your computer or steal information from you.
How do I enable a cookie?
To enable the use of ‘cookies’ with Microsoft Internet Explorer, do the following: On your browser menu select Tools/Internet Options/Privacy/Sites. Enter our web address into the address bar and click “Allow.” This will instruct IE to allow the cookie from our website without changing your overall cookie handling settings. In Firefox, simply select Tools/Options. Under the section for ‘Cookies’, select ‘Accept cookies from sites’ by clicking the box next to it. Then, click the’OK’ tab at the bottom of the window. If you have any special Internet security software, please ensure that the protocol to enable cookies is observed.
Can I access the site with a Mac?
You should have no trouble accessing the site with a Mac, as long as you are using the default Mac browser (Safari), Mozilla Firefox or Internet Explorer for Macintosh.
How can I learn more about your editors?
Biographies of each editor may be found by clicking on the appropriate links on this website’s homepage.
I tried to activate my online subscription but I can’t log in. What should I do?
You may need to reset some of the settings in your Internet browser. Login problems usually occur when ‘cookies’ and ‘javascript’ capabilities are not enabled.
Why do you use ‘Javascript’ on your website and how do I enable my browser’s ‘Javascript’ capabilities
Javascript is used to provide interactivity and enhance the user experience of our website. For Inter Explorer users, select from the menu:
Tools/Internet/Options/Security/Custom Level. Scroll down to the section named ‘Java’. Select and click on the level of safety you require. In Mozilla Firefox, go to
Tools,
Content and check the box that says ‘Enable JavaScript’, then click ‘OK’.
May I access your website through devices such as WebTV/msnTV and Iopener?
Unfortunately, the browsers built into these devices may not fully support the version of Javascript used on our website. Nor do they support ‘plug-ins’ like Adobe Acrobat Reader that you will need to download and print the issues and special reports. We recommend you access the website using a computer with a standard web browser such as Internet Explorer or Mozilla Firefox.
Must I have Adobe Acrobat Reader installed on my computer
Only if you wish to download and print the issues and/or special bonus reports. The newsletter is archived on the site in PDF format for your convenience. A link for downloading Adobe Acrobat Reader is provided on our website. Simply click on the Acrobat icon and follow the instructions from there. Reader is available for downloading at no additional cost. Please note that some of the earlier issues may be archived only in PDF format.
Why is my email address required when I register?
Your email address is unique. When linked to your subscription, it provides an added level of security when you access your account. The additional level of security allows us to respond to an inquiry almost immediately in the event you forget your login credentials. Furthermore, it allows us to send you editorial Alerts when they become necessary.
They hypertext link you included in your email is broken. What should I do?
If your link is broken into two lines, it is due to the default width set in your browser. To rejoin, simply place your cursor where the link is broken and press the ‘Delete’ key once. If your browser will still not allow you to rejoin the link, you can copy and paste the link in
NOTEPAD,
WORDPAD,
WORD or any other word processing document. Here is how to copy and paste into your browser:
- Click your mouse and drag the cursor across the entire link. (This will highlight the link)
- Click “Edit” and then click “Copy” (This will copy the link)
- Open a Web browser (Internet Explorer, Mozilla Firefox, Safari, etc.)
- Click in the “address” or “location” bar of your browser
- Click “Edit” and “Paste” (This will paste the link)
- Press “Enter” or “Return” on your keyboard (This will access the linked information)
When can I speak directly to a live person?
If you require any further assistance, please call our Subscriber Services Center at 1-800-832-2330. Our representatives are available to assist you Monday – Friday between 9:00 a.m. and 5:00 p.m. EST. International subscribers please call 011-01-703-394-4931.
When does my subscription expire?
You may view your current account information in ‘My Account’ in the ‘Subscriber Services’ section of the website. Simply click the ‘My Account’ link in the upper-right corner of the website, then log in with your email address and password. Your subscription details will be displayed in the gray boxes on the right side of the page. You can also renew your subscription, change your password and update your personal information here.
I forgot my password. What should I do?
Click ‘My Account’ in the top-right corner of the site, then select the ‘Forgot Email address/Password?’ option. In the pop-up box, enter the email address associated with your account, then click “Get Password”. We will immediately send you an email listing your login credentials and account number.
Can I change my Email address and/or Password?
Click ‘My Account’ in the top-right corner of the site and log in with your current email address and password. From there, simply type in your new email address and password. The changes are effective immediately. In addition, you will receive an email from us confirming the changes to your personal information.
What types of payments do you accept?
We accept Visa, MasterCard, American Express, and Discover. We will also accept a money order or personal check (in U.S. dollars, drawn on a U.S. bank) with your statement. Please
do not send cash.
How do I change or update the mailing address and other information on my subscription account?
Changing your personal information can be easily done online. Click ‘My Account’ in the top right corner of the site and log in with your current email address and password, then enter your new information in the appropriate fields. After you have made and submitted the changes, we will send you an email confirming the updated information. Alternatively, you may
contact us directly to update your information.
Do you ever give my name and address to other companies?
Occasionally, we feel that an affiliate, an outside mailer or publisher has products and/or services that may directly relate to our subscribers’ needs. If asked, we will make subscriber names and addresses available to them for mailing purposes, never telemarketing. If you prefer not to receive such mailings, please
contact us directly here. Email preferences may be changed at anytime online.
Are back issues of the newsletter available?
How do I get a receipt of my order for tax purposes?
We recommend using a copy of your credit card statement or a copy of your cancelled check or money order.
How can I find out more about your company and your other publications?
In the ‘My Account’ section, what does Payment Method mean?
This displays the number of the check, or the last four digits and type of credit card you last used for payment.
Where can I locate my Account number?
You may find your account number on any physical correspondence we send you, directly above your name. Or, click ‘My Account’ in the top right corner of the site and log in with your current email address and password. If you have not yet registered online, please call our Subscriber Services Center at 800-832-2330. International subscribers call 011-01-703-394-4931. Or, contact us via email with your complete mailing address at
BenShepherdsWallStreet@InvestingDaily.com.
How do I register my subscription online?
You define your email address and password when you register your subscription online. To register, please click on ‘Login’ at the top right corner of the page then click ‘Setup Username/Password’ located beneath the gray ‘Login’ button. Your username will be your complete email address.
What is a Subscription ID#?
A ‘Subscription’ number is assigned to each publication to which you subscribe, under the same account number. It uniquely identifies one subscription in a given account.
What does Expire Date mean?
This is the publication date of the final issue of your subscription, or the final day of the service to which you subscribed.
How do I renew my subscription?
Just click on the ‘Renew’ option at the top of this page, then select the “subscription #’ you wish to renew. You may also mail your renewal to us at:
7600A Leesburg Pike, Suite 300
Falls Church, VA
22043
Or call toll-free 1-800-832-2330 and speak to a Subscriber Services representative. Please have your account and subscription numbers available and the special offer code to ensure receipt of any promised bonus items. If you feel you’ve missed renewal notices or have recently moved, be sure to select the ‘Address/Email Change’ option at the top of this page and make the necessary changes to your address information.
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