How do I log into the website?
Go to the website’s home page. Enter your email address and password in the login form fields, and then click the yellow Log In button.
How do I get back to the website Home page?
Click on the “Home” tab at the top left of this website, or press the F6 key at the top of your keyboard, type and enter the website address in the address bar.
What is a web browser?
A web browser (or “browser” for short) is a computer program that allows you to view and navigate websites. A few common browsers are Internet Explorer, Mozilla Firefox, Safari and Google Chrome.
Will your website work with my browser?
We officially support the latest versions of Mozilla Firefox, Internet Explorer, Google Chrome and Safari. The site may be viewed with the WebTV/msnTV browser, but you will not be able to access PDF reports due to technical limitations of WebTV itself.
What are cookies, and why do they need to be enabled in my browser?
A cookie is a small piece of information stored on your computer by our website; our site uses cookies (as do most on the Internet) to differentiate between subscribers and non-subscribers. When you login to the site, a cookie will be placed on your computer to ensure access to subscriber-only information on your next visit to the site. Think of our site as a house; the cookie is the key that allows you access to the house. We do not store credit card numbers or other personal information about you in cookies. Cookies cannot be used to get data from your computer or steal information from you.
What is cache?
Cache stores temporary files, such as web pages and other online media, which your browser downloaded from the Internet to speed up loading of pages and sites you’ve already seen. Clearing your cache and cookies will erase your settings from websites you visit regularly. Some effects of the clearing are:
- Websites may load a little slower on the first visit afterward since images and content have to be reloaded.
- Login information on websites you may have opted to have remember your username and/or password will be cleared from your browser’s memory. You will have to sign in again to access the website(s).
Please visit your browser’s website to review specific instructions on how to clear cookies and cache.
How do I enable a cookie?
To enable the use of ‘cookies’ with Microsoft Internet Explorer, do the following: On your browser menu select Tools/Internet Options/Privacy/Sites. Enter our web address into the address bar and click “Allow.” This will instruct IE to allow the cookie from our website without changing your overall cookie handling settings. In Firefox, simply select Tools/Options. Under the section for ‘Privacy’, select ‘Remember History’ by selecting it from the dropdown box then, click the ‘OK’ button at the bottom of the window. If you have any special Internet security software, please ensure that the setting to accept cookies is enabled.
Can I access the site with a Mac?
You should have no trouble accessing the site with a Mac, as long as you are using the default Mac browser (Safari), Mozilla Firefox, Google Chrome or Internet Explorer for Macintosh.
How can I learn more about your analysts?
Biographies of each analyst may be found by clicking on the appropriate ‘Bio’ link on the right-hand side of this website’s homepage.
I tried to activate my online subscription but I can’t log in. What should I do?
You may need to reset some of the settings in your Internet browser. Login problems usually occur when ‘cookies’ and ‘JavaScript’ capabilities are not enabled.
Why do you use ‘JavaScript’ on your website and how do I enable my browser’s ‘JavaScript’ capabilities
JavaScript is used to provide interactivity and enhance the user experience of our website. For Internet Explorer users, select from the menu:
Tools/Internet/Options/Security/Custom Level. Scroll down to the section named ‘Scripting’. Under ‘Active Scripting’ select ‘Enable’, then click the OK button. In Mozilla Firefox, go to
Tools/Options/Content and check the box that says ‘Enable JavaScript’, then click ‘OK’.
May I access your website through devices such as WebTV/msnTV and Iopener?
Unfortunately, the browsers built into these devices may not fully support the version of JavaScript used on our website. Nor do they support ‘plug-ins’ like Adobe Acrobat Reader that you will need to download and print the issues and special reports. We recommend you access the website using a computer or tablet with a standard web browser such as Internet Explorer or Mozilla Firefox.
Must I have Adobe Acrobat Reader installed on my computer?
Only if you wish to download and print the issues and/or special bonus reports. The newsletter is archived on the site in PDF format for your convenience. A link for downloading Adobe Acrobat Reader is provided on our website. Simply click on the Acrobat icon and follow the instructions from there. Reader is available for downloading at no additional cost. Please note that some of the earlier issues may be archived only in PDF format.
Why is my email address required when I register?
Your email address is unique. When linked to your subscription, it provides an added level of security when you access your account. The additional level of security allows us to respond to an inquiry almost immediately in the event you forget your login credentials. Furthermore, it allows us to send you publication Alerts when they become necessary.
They hypertext link you included in your email is broken. What should I do?
If your link is broken into two lines, it is due to the default width set in your browser. To rejoin, simply place your cursor where the link is broken and press the ‘Delete’ key once. If your browser will still not allow you to rejoin the link, you can copy and paste the link in
NOTEPAD,
WORDPAD,
WORD or any other word processing document. Here is how to copy and paste into your browser:
- Click your mouse and drag the cursor across the entire link. (This will highlight the link)
- Click “Edit” and then click “Copy” (This will copy the link)
- Open a Web browser (Internet Explorer, Mozilla Firefox, Safari, etc.)
- Click in the “address” or “location” bar of your browser
- Click “Edit” and “Paste” (This will paste the link)
- Press “Enter” or “Return” on your keyboard (This will access the linked information)
When can I speak directly to a live person?
If you require any further assistance, please call our er Customer Service Center at 1-800-832-2330. Our representatives are available to assist you Monday – Friday between 8:00 a.m. and 6:00 p.m. EST. International subscribers please call 011-01-703-586-9998.
When does my subscription expire?
You may view your current account information in the ‘My Account’ section of the website. Simply click the ‘My Account’ link in the upper-right corner of the website, then log in with your email address and password. Your subscription details will be displayed in the middle of the page. You can also renew your subscription, change your postal address and password and update your personal information here.
I forgot my password. What should I do?
On the home page, enter your email address in the login form and click the ‘Forgot your password?’ link next to the yellow ‘Log In’ button. Your password will be emailed to you.
Can I change my Email address and/or Password?
Click ‘My Account’ in the top-right corner of the site and log in with your current email address and password. From there, click ‘Update Address/Email’ on the left-side of the page, enter your new email address/password and click the ‘Update Information’ button at the bottom of the page. The changes are effective immediately. In addition, you will receive an email from us confirming the changes to your personal information.
What types of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover. We will also accept a money order or personal check (in U.S. dollars, drawn on a U.S. bank) with your statement. Please
do not send cash.
How do I change or update the mailing address and other information on my subscription account?
Changing your personal information can be easily done online. Click ‘My Account’ in the top right corner of the site and log in with your current email address and password, click ‘Update Address/Email’ on the left-side of the page, enter your new infomation in the appropriate fields and click the ‘Update Information’ button at the bottom of the page. After you have made and submitted the changes, we will send you an email confirming the updated information. Alternatively, you may
contact us directly to update your information.
Do you ever give my name and address to other companies?
Occasionally, we feel that an affiliate, an outside mailer or publisher has products and/or services that may directly relate to our subscribers’ needs. If asked, we will make subscriber names and addresses available to them for mailing purposes, never telemarketing. If you prefer not to receive such mailings, please
contact us directly here. Email preferences may be changed at any time online.
Are back issues of the newsletter available?
Recent issues are available online at no cost under the ‘Issue Archives’ section of the website.
How do I get a receipt of my order for tax purposes?
We recommend using a copy of your credit card statement or a copy of your cancelled check or money order.
How can I find out more about your company and your other publications?
Where can I locate my Account number?
You may find your account number on any physical correspondence we send you, directly above your name. Or, click ‘My Account’ in the top right corner of the site and log in with your current email address and password. If you have not yet registered online, please call our Customer Service Center at 800-832-2330. International subscribers call 011-01-703-586-9998. Or, you may contact us via email with your complete mailing address.
How do I register my subscription online?
You define your email address and password when you register your subscription online. To register, go to the home page of the website. Click ‘First Time Logging In? Register Email Address’ located near the yellow ‘Log In’ button. Your username will be your complete email address.
What is a Subscription ID#?
A ‘Subscription’ number is assigned to each publication to which you subscribe, under the same account number. It uniquely identifies one subscription in a given account.
What does Expire Date mean?
This is the publication date of the final issue of your subscription, or the final day of the service to which you subscribed.
How do I renew my subscription?
Click on the ‘Renew’ option at the top of this page, provide credit card information on the following page, then click the ‘Place Order Now’ button. You may also mail your renewal to us at:
7600A Leesburg Pike, Suite 300
Falls Church, VA 22043
Or call toll-free 1-800-832-2330 and speak to a Customer Service representative. Please have your account or subscription numbers available and the special offer code to ensure receipt of any promised bonus items. If you feel you’ve missed renewal notices or have recently moved, be sure to make the necessary changes to your address information in the ‘My Acount’ section of the website.